Return and Refund Policy

Change Order
Before completing your purchase, please double-check your order details—such as size, design, and quantity—as we cannot process exchanges due to errors in these options. If you need to change your order, you can cancel it within 24 hours and place a new order with the correct details. For assistance, please contact our support team.

Canceling an Order
Timeframe: Orders can be canceled within 24 hours of placing the order.
Cancellation Fee: Cancellation requests made after 24 hours will incur a 10% cancellation fee based on the total order value.
How to cancel: To cancel your order, please contact us via email at support@trendscapex.com.

Returns and Refunds
We accept returns within 180 days of delivery. After this period, the order is considered final and no refunds will be issued. Returns and refunds are allowed under the following conditions:

Eligible for a refund/return:
Items arrive damaged or broken
Products are different in design, size or material than originally ordered
Incorrect items received
Significantly different from the product description
Not eligible for a refund/return:
Items that have been worn, washed or altered
Items that are defective through no fault of ours
Items without original labels
Items with minor thread issues that can be repaired
Note: All returned items must be in their original condition and packaging.

Requesting a Refund
When submitting a refund request, please include the following information:

Shipping label or receipt
Proof of purchase
Proof of defect (including photos)
Relevant contact information (e.g. email screenshot)
Returns and refunds process
Start the process:
Contact us at support@trendscapex.com with the required documentation.
Approvals and instructions:
We aim to respond within 2–3 business days regarding your claim eligibility. Please do not ship your package until you have received a confirmation email with a return address.
Shipping your return:
Send your return using a local courier or post office and include the carrier’s tracking number. Please note that you are responsible for return shipping costs.
Refund Processing:
Once we receive your return, your refund is typically processed within 2 business days. You will receive a full refund including the original shipping cost. If the delay lasts longer than 10–15 days, please contact your bank or credit card company for further assistance.

Important Note
Validity Period:
Our Return Policy is valid for 180 days from the date of delivery.
Shipping Costs:
Return shipping costs are the responsibility of the customer.
Liability:
We are not responsible for any damage or loss that occurs during return shipping. For issues related to ineligible claims or lost returns, the customer will need to resolve these issues themselves.
Before initiating a return or refund request, please contact our Support Team for assistance. For any additional questions, please visit our “Contact Us” page or email us at support@trendscapex.com.

Thank you for shopping Attrendscapex. Your satisfaction is our top priority.